Which single contact route saves you time when filing a claim or getting fast status updates? This guide gives clear, practical information so you can reach the right team without guessing.
Use MyTravelers for quick self-service: file a new claim, check status, manage policies, and pay bills online or via the app. If you prefer voice support, primary lines exist for personal and business needs, and help hours vary by service.
Need specialized help? Roadside assistance uses Option 3 and requires a 13-digit policy number. For business or global reporting, follow dedicated intake channels or visit the business claims reporting page linked below for exact routing and contacts.
Key Takeaways
- Travelers Insurance Company Claims Phone Number at a Glance
- How to File a Claim for Individuals and Families
- Business Insurance Claims, Billing, and Account Support
- Workers Compensation Claims and Injured Employees Resources
- travelers insurance company claims phone number and Customer Service Options
- Agents, Company Directory, and Additional Contact Information
- Conclusion
- FAQ
- MyTravelers offers 24/7 self-service for filing and tracking claims.
- Use dedicated phone lines for personal, business, billing, and advocacy.
- Roadside assistance requires Option 3 and a 13-digit policy code.
- Business and specialty losses have separate global reporting channels.
- Keep your policy details handy to speed up service and reduce hold time.
- For business reporting and exact intake steps, see the business claims reporting page.
Travelers Insurance Company Claims Phone Number at a Glance
This at-a-glance contact guide shows the direct lines and best times to call.
Quick contacts: File for individuals at 1.800.252.4633 (24/7/365) and business intake at 1.800.238.6225 (24/7/365). For roadside help, dial 1.800.252.4633 and choose Option 3.
Claim status help is available Monday–Friday, 8 a.m.–5 p.m. local. Customer service professionals can provide updates and next steps when you have policy details and any claim ID ready.
| Purpose | Contact | Hours |
|---|---|---|
| Individual claims intake | 1.800.252.4633 | 24/7/365 |
| Business claims intake | 1.800.238.6225 | 24/7/365 |
| Personal billing | 1.888.564.5043 | 24/7/365 |
| Customer Advocacy / Directory | 866.336.2077 / 1.800.328.2189 | Business hours vary |
- Use the right line so your call reaches the correct customer service area.
- Have policy info ready to save time and speed the process.
- Bookmark this page for quick access to vital contact information.
How to File a Claim for Individuals and Families
If you need to report a loss for your auto, home, or personal property, start with a quick call or the app.
Call to file a claim: dial 1.800.252.4633 any time, day or night, to begin intake for personal losses.
File and track online: use MyTravelers on the web or the mobile app to submit details, upload photos, and manage your account. The app also lets you download ID cards and access billing tools.
Check your claim status
For live updates, reach out to claim professionals Monday–Friday, 8 a.m.–5 p.m. local time. Have your policy number and any claim ID ready to speed the conversation.
Roadside assistance
If your vehicle is disabled, call 1.800.252.4633 and choose Option 3 or submit online. Keep your 13‑digit policy number from the Auto ID card handy to get faster help.
- Before you file: note date, location, involved parties, and photos.
- After you file: reference your claim ID in every message so the team finds your file quickly.
- For more contact options, visit contact us.
Business Insurance Claims, Billing, and Account Support
Report business losses quickly using the dedicated intake line or the online portal any time day or night.
File a business claim: Call 1.800.238.6225 or submit via the online claim reporting system. Intake is 24/7/365 so your report routes fast to the right team.
Check status: For updates, contact the assigned team Monday–Friday, 8 a.m.–5 p.m. local time. Have your policy and claim ID ready to speed triage.
Billing and premium audit: For billing or payments call 1.800.252.2268 (M–F, 8 a.m.–8 p.m. ET). Phone payments are available 24/7. For premium audit support, call 1.800.842.4271 (M–F, 8 a.m.–7 p.m. ET).
Global operations and industry-specific claim reporting use multiple channels: contact your agent, upload forms in the portal, or email completed worksheets to the designated inbox. Specialized units cover property, liability, and niche products like renewable energy and oil & gas.
| Purpose | Contact | Hours |
|---|---|---|
| Business claim intake | 1.800.238.6225 | 24/7/365 |
| Billing & payments | 1.800.252.2268 | M–F, 8 a.m.–8 p.m. ET (payments 24/7) |
| Premium audit | 1.800.842.4271 | M–F, 8 a.m.–7 p.m. ET |
- Prepare policy details, contact info, and an incident description to speed response.
- Use the proper intake route for global or specialty losses to reach experienced professionals.
Workers Compensation Claims and Injured Employees Resources
Report a workplace injury promptly so medical care and wage benefits begin without delay.
Report a workers compensation claim and what to expect: File immediately to start medical care and wage replacement. The portal includes clear “what to expect” guidance so injured people understand next steps, timelines, and return-to-work planning.
MyTravelers for injured employees: messaging, payments, status
Injured employees can sign in to a secure account to message the claim team, view payment activity, and check status. Electronic payments and in-portal messaging keep communications in one place.
Technical assistance: 1.844.240.7051 (24/7/365)
For portal access problems or questions, call 1.844.240.7051 any time to restore access and keep the claim on track.
- Keep medical records organized and upload updates so professionals coordinate benefits quickly.
- Employers should document incident details and help workers report promptly.
- For detailed intake steps, see the workers compensation claim process.
travelers insurance company claims phone number and Customer Service Options
When you need quick help with billing or policy questions, the right contact route speeds resolution.
Personal billing and policy service
For 24/7 personal billing and policy service, call 1.888.564.5043. Use this line to make payments, review coverage, and update account details any day of the year.
MyTravelers technical assistance
If you need help accessing MyTravelers, reach technical support at 1.877.754.0481 (M–F, 8 a.m.–8 p.m. ET). The team assists with login, uploads, and portal errors.
Customer Advocacy and additional resources
The Customer Advocacy line at 866.336.2077 can direct you to the right team when you’re unsure where to start. For broader routing use the Company Directory at 1.800.328.2189.
- Keep policy details handy to speed service and reduce hold time.
- Confirm your preferred contact method—phone or email—so follow-ups arrive reliably.
- Use the listed mailing addresses if you prefer to remit payments by mail.
- If offered an IVR option, choose the menu item that best matches your need to reach the correct option faster.
Agents, Company Directory, and Additional Contact Information
Connect with a licensed agent to compare coverage and get personalized service fast.
Find an Agent for quotes and policy service: Use the network of independent agents to get tailored quotes, review coverage options, and arrange ongoing policy services that match your risk profile.
Business Insurance agents
For commercial needs, call 800.842.2522 (M–F, 7:30 a.m.–7 p.m. ET). These professionals focus on complex placements and can help structure limits and endorsements for varied business exposures.
Personal agents
Personal lines support is available 24/7 at 800.243.1334. Reach an agent any time to review discounts, update coverages, or get help with routine policy changes.
Company Directory and RMIS
Use the Company Directory at 1.800.328.2189 to route to specialized teams or alternate contact paths.
For risk management data and analytics, contact RMIS at 860.277.5800 (M–F, 8 a.m.–5 p.m. ET).
“An experienced agent can simplify renewal decisions and improve your overall coverage experience.”
- Agents accessing Agent HQ should coordinate with their Agency User Administrator for access and permissions.
- When you call, be ready to discuss exposures, past losses, and desired limits so advisors can recommend the right services.
- Bookmark this page and the contact page for quick access to agent and directory resources.
Conclusion
Quick tip: When a loss occurs, pick the right intake path below to start recovery and keep records in one place.
File a report anytime: Individuals can file a claim 24/7 by calling 1.800.252.4633 or using MyTravelers to upload photos and track status. Business customers should use 1.800.238.6225 for immediate intake and routing to specialty teams.
For roadside help, call 1.800.252.4633 and choose Option 3; have your 13‑digit policy number ready. For billing or account questions use 1.888.564.5043 (personal) or 1.800.252.2268 (business billing).
If you need escalation or guidance, contact Customer Advocacy at 866.336.2077 or work with your agent for global and specialty claim reporting via the online portal or designated email inboxes. Keep incident details, photos, and invoices organized to speed validation and service.
FAQ
How can I find the claims phone number online?
Visit the official website and use the Contact or Help section to locate the dedicated claims phone line. You can also sign in to your account area to see contact options tied to your policy and view local service hours.
Where can I get a quick summary of key contact options?
Look for a “At a Glance” or “Contact Overview” page on the site. It lists emergency numbers, billing lines, roadside assistance, and hours for claim professionals for both personal and commercial policies.
How do I file a claim for myself or my family?
Call 1.800.252.4633 anytime to report a loss. You can also file and track a claim through MyTravelers on the website or mobile app. For status updates, claim professionals are available weekdays during local business hours.
What if I need roadside help after a car incident?
Use the roadside assistance line at 1.800.252.4633 and choose Option 3. Have your 13‑digit policy number ready to speed service and confirm eligibility for towing or on-scene support.
Who do I contact for business-related claims and account support?
Business claims can be reported 24/7 at 1.800.238.6225 or filed online. For billing, call 1.800.252.2268 during weekday extended hours. Premium audit questions go to 1.800.842.4271 on weekdays in the evening window listed on the site.
How can I check the status of a business claim?
Use the online portal to track progress or contact business claim representatives Monday through Friday during local business hours to get updates and next-step guidance.
How do I report a workers compensation claim for an injured employee?
Follow your employer’s reporting steps and use the workers compensation reporting resource on the site. This section explains employer and employee responsibilities and outlines expected timelines for initial response and medical direction.
What tools are available for injured employees?
Injured workers can use MyTravelers to message claim teams, view payment history, and check status updates. The portal centralizes communications and documents to simplify recovery and return-to-work planning.
Who provides technical help for workers compensation systems?
For tech support related to injured employee tools, call 1.844.240.7051 for 24/7 assistance with account access, portal navigation, or document uploads.
What customer service options exist for personal policies and billing?
Personal billing and policy service is available at 1.888.564.5043 around the clock. For technical help with the portal, use 1.877.754.0481 during weekday evening hours. A Customer Advocacy line is also available for escalated concerns.
How can I reach an agent for quotes or policy service?
Use the Find an Agent tool online to locate local representatives. You can also call the company directory line at 1.800.328.2189 for general assistance or the specific agent lines for business and personal policies listed on the site.
Are there direct lines for business and personal agents?
Yes. Business insurance agents can be reached at 800.842.2522 during weekday hours. Personal insurance agent support is available 24/7 at 800.243.1334 for urgent needs and service requests.