Need a fast way to reach the right contact and start the process? If you have an auto, home, or personal property issue, getting clear information and prompt service matters most.
This page is your quick guide to the exact travelers insurance claim phone number and online options so you can file, track, or get updates without wasting time.
The company provides 24/7 filing for personal losses and business incidents, plus weekday status support and technical help for MyTravelers. You’ll find direct contact lines for personal and business filings, a tech support line, injured employee assistance, and a customer advocacy route to reach the right department fast.
For step-by-step filing tips and context on auto incidents, see a related guide on how to file with this carrier here.
Key Takeaways
- Start Your Claim Now: Fast Ways to Contact Travelers Claims
- Travelers insurance claim phone number and key contacts
- How to file, track, and manage a claim today
- Support for individuals and businesses
- Specialized claim services and dedicated lines
- Technical support and roadside assistance
- When to file a claim and what to have ready
- Conclusion
- FAQ
- Find dedicated contacts for personal and business filings and 24/7 filing options.
- Status support is available weekdays with clear hours for live help.
- MyTravelers offers online filing and has a tech support line for login issues.
- Use the Customer Advocacy line to be routed to the right department.
- This page organizes contacts by need so you can choose the fastest service path.
Start Your Claim Now: Fast Ways to Contact Travelers Claims
Get started now with fast reporting options for personal, home, and business losses available around the clock.
Call or go online. For personal auto, home, and property incidents, call 1-800-252-4633 or file via MyTravelers 24/7/365. For business lines, call 1-800-238-6225 or submit online anytime.
After you report a loss, weekday status updates are available Monday–Friday, 8 a.m.–5 p.m. local time at the same intake lines. For roadside service, select the menu options shown and have your 13-digit policy number ready to speed service.
- Start a new claim by calling 1-800-252-4633 (personal) or 1-800-238-6225 (business); both accept reports 24/7/365.
- File details online via MyTravelers, then upload photos or documents later to keep everything organized.
- Use menu options for roadside help (personal: Option 3; business: Option 1 then Option 3) and keep your policy ready.
- Choose phone for quick intake, online for self-service, and follow up on weekdays for detailed status information.
Need more guidance? Visit the contact page for additional customer service routes and to find the best process for your situation.
Travelers insurance claim phone number and key contacts
This quick reference lists the main contact routes for personal and business incidents so you can act fast.
Personal auto, home, and property: Call 1-800-252-4633 any time, day or night, for live intake specialists and 24/7/365 filing. Use the same line Monday–Friday, 8 a.m.–5 p.m. local time for status updates.
Business incidents: For commercial reporting and complex losses, reach 1-800-238-6225. That line is also staffed 24/7/365.
Roadside assistance: Dial 1-800-252-4633 and choose Option 3. Keep your 13-digit policy from your Auto ID card ready to speed verification.
Customer Advocacy: If you need guided routing, call 866-336-2077 to be directed to the right team quickly.
| Service | Contact | Hours |
|---|---|---|
| Personal auto / home / property | 1-800-252-4633 | 24/7/365 (status M–F, 8–5 local) |
| Business reporting | 1-800-238-6225 | 24/7/365 |
| Customer Advocacy | 866-336-2077 | Business hours routing |
- Have your policy and claim identifiers ready to reduce hold time.
- Save both personal and business contacts for fast access after an incident.
- Roadside callers should have their Auto ID card for prompt dispatch.
How to file, track, and manage a claim today
Start filing in the way that’s easiest for you and keep updates flowing as new information arrives.
File by phone: 24/7 intake for personal and business
Report by call any time: personal at 1-800-252-4633 and business at 1-800-238-6225. Use these lines to open a file and get your claim number immediately.
File and check status online with MyTravelers
Use MyTravelers to file claim details, upload photos, and track progress without waiting on hold.
Individuals can download insurance cards, manage policy settings, and pay bills. Businesses can pull COIs, view policy info, and see claims updates in one portal.
For technical help with the portal, call 1-877-754-0481 (Mon–Fri, 8 a.m.–8 p.m. ET).
Email options for select business claim types
Certain business lines accept a completed claim reporting worksheet via email or an online report. This applies to Global, Equipment Breakdown, Excess Casualty, Public Sector, Renewable Energy, Technology, and National Property programs.
| Route | Best for | Quick detail |
|---|---|---|
| Phone intake | Personal & business | Open file and get number instantly |
| MyTravelers portal | Individuals & firms | Upload docs, track milestones |
| Email/worksheet | Specialty business lines | Submit completed worksheet to designated address |
Support for individuals and businesses
Get dedicated support paths for individual billing and business accounts so you can manage policies and payments fast.
Individuals: For billing and policy service questions, call 1-888-564-5043 any time — support runs 24/7/365.
Use the MyTravelers app to manage your policy, pay bills, download cards, and file or track claims without waiting on hold. The mobile app is available on the Apple App Store and Google Play.
Businesses: For billing support, call 1-800-252-2268 (Mon–Fri, 8 a.m.–8 p.m. ET). Automated payments are available 24/7 by phone.
MyTravelers for business centralizes policy info, real-time COIs, bill pay, and claims oversight. Teams can assign user access so the right staff handle tasks securely.
- Portals act as resources for documents, payments, and administrative tasks.
- Customer service professionals can look up accounts and route requests to specialists.
- Uploading documents in the portal speeds processing and reduces follow-ups.
| Audience | Best use | Key benefit |
|---|---|---|
| Individuals | Billing & policy management | 24/7 support and mobile self-service |
| Businesses | Accounts, COIs, payments | Centralized admin and role-based access |
| Digital portal | All customers | Documents, reminders, and faster claims tracking |
Specialized claim services and dedicated lines
Specialized teams handle complex business losses with 24/7 reporting and targeted expertise.
How to report: Contact your agent, use the online reporting system, email a completed worksheet, or call the listed line for each specialty. These services run 24/7/365 and use local investigators, attorneys, and dedicated claim professionals to start coordination quickly.
- Most specialized lines: call 800.238.6225, or email the completed worksheet for rapid intake and initial assignment to experienced professionals.
- Excess liability and high-severity losses: reach out at 877.238.6225 for complex jurisdictional and product liability matters.
- National Property incidents: report at 877.828.4132 to mobilize major case teams with extensive experience.
- You can also submit files by email or the online form if that is faster for your organization.
| Specialty | Contact route | Key expertise |
|---|---|---|
| Global & International | Call 800.238.6225 / email [email protected] | Local investigators, attorneys, cross-border handling |
| Equipment Breakdown | Call 800.238.6225 / email [email protected] | Boiler & machinery technical teams |
| Excess Casualty | Call 877.238.6225 / email [email protected] | High-severity liability management |
| National Property | Call 877.828.4132 / email [email protected] | Major case specialists, rapid nationwide response |
Tip: Keep key emails and contact lines on file. Use your agent if you need help deciding which unit fits your loss. Leveraging company resources and specialty professionals helps secure timely, fair outcomes.
Technical support and roadside assistance
If you need help with login issues or roadside service, dedicated lines connect you to live support fast.
MyTravelers technical assistance
Call 1-877-754-0481 Monday–Friday, 8 a.m.–8 p.m. ET for help logging in, resetting passwords, or navigating MyTravelers features.
Staffed professionals can walk you through uploads, settings, and portal access so your documents and information sync correctly.
Injured Employees portal support
For workers compensation portal help: call 1-844-240-7051 any time. Support is available 24/7/365 for employees using the injured workers site.
Roadside assistance steps for auto customers
Personal auto service: dial 1-800-252-4633 and select Option 3. Have your 13-digit policy number from your Auto ID card ready.
Business roadside: call 1-800-238-6225, choose Option 1, then Option 3 for dispatch.
- If you prefer not to call, submit a roadside request online; some requests route through a trusted third-party platform.
- Keep your VIN, vehicle location, and a callback contact available to speed service and reduce follow-up questions.
- Customer-facing professionals will confirm coverage, explain next steps, and coordinate the right vendors on the spot.
| Support type | Best use | Availability |
|---|---|---|
| MyTravelers tech | Login, uploads, portal navigation | Mon–Fri, 8 a.m.–8 p.m. ET |
| Injured Employees | Workers comp portal help | 24/7/365 |
| Roadside dispatch | Towing, jump start, lockout | 24/7 (via listed lines) |
Save these support contacts in your phone and use portal resources to track messages, documents, and updates related to any event or service request.
When to file a claim and what to have ready
Deciding when to file starts with assessing injuries, third-party damage, and likely repair costs.
Consider filing if there are injuries, third-party damage, or losses above your deductible
File a claim when anyone is injured, another person’s vehicle or property is damaged, or repair estimates are likely to exceed your deductible.
Early reporting helps protect your rights and lets adjusters start coordinating repairs or liability reviews quickly.
What to prepare: policy number, incident details, photos, and contact information
Before you call or use the portal, gather your policy number, the date and time of the loss, and the exact location.
Include photos or videos, contact details for all involved parties, and any police or incident reports. Clear notes and estimates speed review.
Not sure? Contact your agent or call Claim Customer Services
If you need guidance, contact your agent or call Claim Customer Services at 1-800-252-4633 to discuss whether to file and what documentation to collect.
- Secure the scene and mitigate further property damage when it’s safe to do so.
- Preserve receipts for emergency repairs and note who you spoke with and any reference IDs.
- Use online tools later to upload additional information and keep everything organized for your handler.
For a step-by-step filing process, see the detailed online guide on the claims process.
Conclusion
This brief conclusion gathers the best contacts, portals, and steps so you have a clear contact and resources list when time matters.
Save the frontline lines, including personal 1-800-252-4633 and business 1-800-238-6225, plus Customer Advocacy 866-336-2077 and MyTravelers tech at 1-877-754-0481.
Organize your policies and keep photos, reports, and agent details ready. For complex incidents, claim professionals and specialty units offer the experience to handle high-severity or technical matters.
Employees can use 24/7 portal support for workers compensation while admins coordinate via MyTravelers. Use email worksheet options when directed to speed intake and review.
Refer back to this content as a quick directory. When in doubt, contact the right line listed here so the company can move your case forward with clear next steps.
FAQ
What is the best way to get immediate help with a property or auto loss?
Call the 24/7 line for personal auto, home and property at 1-800-252-4633. Representatives can open a file, dispatch service vendors, and connect you with claim professionals who guide next steps.
How do businesses report a commercial loss?
Business customers should use the dedicated business claims line at 1-800-238-6225. The team handles large-loss reporting, liability issues, and coordinates specialized resources for complex matters.
What number do I use for roadside assistance after a breakdown?
For roadside help, dial 1-800-252-4633 and choose Option 3. Have your policy number ready so dispatch can locate coverage details and send a service provider quickly.
Is there a way to file or check a claim online?
Yes. You can file and monitor status through the MyTravelers portal or mobile app. Online tools let you upload photos, review adjuster notes, and track payments without waiting on hold.
Can I report select business incidents by email?
Some commercial claim types accept emailed report forms or claim reporting worksheets. Check your policy resources or contact the business claims line to confirm the correct form and recipient address.
Who do I call for help with billing and policy service as an individual?
Individuals can reach billing and service at 1-888-564-5043 or use the MyTravelers app for self-service options like policy documents and payment management.
Where do businesses go for billing, COIs, and policy management?
Business customers can call 1-800-252-2268 for billing help and use the online portal to manage certificates of insurance, policy documents, and claims administration.
Are there dedicated lines for specialty sectors like oil & gas or renewable energy?
Yes. Specialty sectors use the 1-800-238-6225 contact for industry-focused teams. Energy, technology, public sector, and oil & gas losses get routed to experts with relevant experience.
What number handles high-severity liability or excess casualty matters?
For complex, high-severity liability matters, use the Excess Casualty service line at 1-877-238-6225 to reach professionals trained in large-loss coordination.
How do I get national property loss response?
National Property incidents are managed via 1-877-828-4132. That line supports fast, nationwide response to major property events and coordinates field teams and contractors.
Who supports global or international reporting?
International incidents can be reported at 1-800-238-6225. Global claim specialists provide local expertise and 24/7 reporting for cross-border losses.
What technical help is available for using MyTravelers?
For portal or app support, call MyTravelers technical assistance at 1-877-754-0481 (Monday–Friday, 8 a.m.–8 p.m. ET). Staff can help with login issues, uploads, and navigation.
Where do injured employees or employers get portal support?
Injured employees portal support is available 24/7 at 1-844-240-7051 to help with claim access, status checks, and reporting work-related injuries.
When should I file a report after an incident?
File when injuries occur, a third party is involved, or losses exceed your deductible. Prompt reporting speeds recovery, secures evidence, and helps assign appropriate resources.
What information should I have when I call or file online?
Be ready with your policy number, date and location of the incident, a brief description, photos if available, and contact information for involved parties or witnesses.
Who can I contact if I need extra help or advocacy with a claim?
The Customer Advocacy line at 866-336-2077 connects you with representatives who assist with escalations, service concerns, and resolving complex file issues.