What if the right contact info could cut your stress in half after a loss?
This introduction gives clear, practical information so you can act fast. Learn who to call, when to reach help, and what details to have ready. The page covers filing a claim for auto, home, or personal property and tracking a case.
You’ll find exact options for 24/7 reporting, weekday claim status checks, roadside help, and account support. If you want to compare products or get quote guidance, the contact portal points to the right resources and policy details.
Keep your policy ID handy and note business hours for live assistance. This content aims to move you from incident to resolution with clear steps and peace of mind.
Key Takeaways
- Quick ways to reach Travelers claims right now
- travelers car insurance claims phone number
- How to file a Travelers auto insurance claim
- Track your claim status and communicate with the team
- Get roadside assistance when you need it
- Business and commercial auto claims contacts
- Manage your policy, payments and support options
- When to contact an agent vs. calling the claims line
- Conclusion
- FAQ
- File auto, home, or property claims 24/7 with the main contact line.
- Check claim status on weekdays to speak with claim professionals.
- Use technical support hours for MyTravelers login help.
- Have your 13-digit policy number ready for roadside service requests.
- Manage billing and policies online or by contacting the company for help.
Quick ways to reach Travelers claims right now
When a loss happens, fast contact options help you move from confusion to action.
File a personal claim any time. To report an auto, home, or personal property loss, call 1.800.252.4633. This line is open 24/7/365 so your report is logged immediately.
Claim status and weekday support
To check the status of a personal claim, call 1.800.252.4633 during weekday hours. Claim professionals are available Mon–Fri, 8 a.m.–5 p.m. local time to review your file and give updates.
Roadside help
For roadside service—dead battery, flat tire, or tow—dial 1.800.252.4633 and select Option 3, or submit a request online. Before you call, find your 13‑digit policy number on your Auto ID card to speed verification and dispatch to your car.
MyTravelers technical assistance
If you need help with the portal, call 1.877.754.0481 (M–F, 8 a.m.–8 p.m. ET) for tech support so you can upload documents, view notes, or manage coverages.
- Tip: Calling after hours still logs your report for prompt handling next business time.
travelers car insurance claims phone number
When you need fast help after an incident, one direct contact simplifies the next steps.
The main contact is 1.800.252.4633. Use this line 24/7/365 to report a new claim or to request immediate roadside help.
For status updates, call the same number during weekday hours (Mon–Fri, 8 a.m.–5 p.m. local time). Representatives can review your file and share detailed information.
Need towing, a jump-start, or a lockout? Dial 1.800.252.4633 and select Option 3, or submit a request through MyTravelers.
- Have your policy ID, vehicle details, time and location, and a short description ready.
- Save the contact so you can reach it from the scene for faster handling.
- If hold times are long after major events, file online first and follow up by phone.
| Purpose | Contact | Hours |
|---|---|---|
| Report new personal claim | 1.800.252.4633 | 24/7/365 |
| Check claim status | 1.800.252.4633 | Mon–Fri, 8 a.m.–5 p.m. local time |
| Roadside assistance | 1.800.252.4633 (Option 3) | 24/7/365 |
How to file a Travelers auto insurance claim
Start your auto claim with clear steps that guide you from reporting to repairs.
By phone with a claim professional: Call 1.800.252.4633 any time, day or night. A claim professional will record incident details, explain next steps, and confirm the best contact method.
Online via MyTravelers for individuals
Use MyTravelers to file and track a claim when you prefer online tools. You can upload photos, add notes, and check updates without waiting on hold. For step-by-step help, see the claim process guide.
On the MyTravelers mobile app
The mobile app lets you submit a report from the scene, access your auto ID cards, and monitor roadside requests. It also shows policy documents and payment options so you can manage recovery while you arrange repairs.
- Have your policy number, date/time of loss, VIN or plate, and a short summary ready.
- Ask how your coverage applies — deductibles, collision vs. comprehensive, and extended transportation coverage for rentals.
- If the vehicle is not drivable, tell the team so towing and storage can be coordinated.
| Method | What you can do | Best for |
|---|---|---|
| Phone | Open a claim, speak with professionals, document contact preferences | Immediate reporting, complex incidents |
| MyTravelers (web) | Upload photos, track notes, manage policy payments | Document-heavy reports, follow-up |
| Mobile app | Submit from scene, access ID cards, monitor roadside help | On-the-go reporting, quick status checks |
Track your claim status and communicate with the team
Keep momentum by checking updates and confirming next steps.
Claim status support is available Mon–Fri, 8 a.m.–5 p.m. local time via 1.800.252.4633. Call during these hours to speak with claim professionals who can review notes, add feedback, and provide the latest file activity.
Keep your claim number handy so the team can access your policy details and specifics for any car-related repair or rental questions.
Use MyTravelers to read messages, upload documents, and review payment items at your convenience. That reduces back‑and‑forth and helps speed resolution time.
Technical help with MyTravelers
If you cannot log in or see errors, call 1.877.754.0481 (M–F, 8 a.m.–8 p.m. ET) for technical assistance to restore access and resume managing your file online.
- Ask your assigned contact about preferred methods—secure messaging or email often speeds photo and form exchange.
- Document call dates, representative names, and approvals to avoid confusion later.
- Notify the team immediately if repair timing or damage updates change so adjustments are recorded.
Get roadside assistance when you need it
A flat, dead battery, or lockout doesn’t have to stop your day — help is available with one quick request.
How to request service: Call 1.800.252.4633 and select Option 3, or submit your roadside request online. Have your location, a brief vehicle description, and a 13‑digit policy number from your Auto ID card ready.
Services include towing, battery service, tire changes, lockout help, and fuel delivery. These tasks are performed through Cross Country Motor Club or its California affiliate in applicable states.
Tips to speed response
- Tell the representative if your vehicle is in a dangerous spot so responders can prioritize safety and arrange proper transportation or tow.
- Ask for an estimated arrival time and the provider name so you know who will arrive.
- If towing is needed, confirm the destination and whether miles are covered under your plan.
- Keep your phone charged and on while you wait for updates and driver directions.
| Service | How to request | What to have ready |
|---|---|---|
| Tow or transport | Call 1.800.252.4633 (Option 3) or submit online | Location, vehicle make/model, 13‑digit policy |
| Battery, tire, lockout, fuel | Use same contact methods; request on-scene service | Exact location, brief problem description, contact availability |
| Provider info & ETA | Ask rep during call or online submission | Confirm provider name, estimated arrival, and receipt for records |
Business and commercial auto claims contacts
Report a business loss quickly with dedicated commercial lines and specialty teams ready to help.
File a business insurance claim: Report any commercial loss 24/7/365 by calling 1.800.238.6225 or by using the online reporting system. For many industry lines, alternate toll-free options (877-series) may apply when prompted.
Check business claim status: For status updates, call 1.800.238.6225 (Mon–Fri, 8 a.m.–5 p.m. local time). Professionals will review notes, triage severity, and connect you with the right specialty unit.
Billing and premium audit support
For billing questions, contact 1.800.252.2268 (M–F, 8 a.m.–8 p.m. ET). For Premium Audit assistance, call 1.800.842.4271 (M–F, 8 a.m.–7 p.m. ET).
- Keep policy numbers and incident details on hand so professionals can triage your file fast.
- Report complex losses—property, liability, equipment breakdown, inland marine, or technology exposures—via your agent, online, or by emailing a completed claim worksheet.
- If roadside service is needed for a commercial auto, follow prompts (Option 1 then Option 3) after calling the main commercial line for dispatch.
| Service | Contact | Hours |
|---|---|---|
| Report business loss | 1.800.238.6225 (online available) | 24/7/365 |
| Check business status | 1.800.238.6225 | Mon–Fri, 8 a.m.–5 p.m. local |
| Billing / Premium Audit | 1.800.252.2268 / 1.800.842.4271 | Extended weekday hours |
Tip: Use find agent tools to contact an agent who knows your operations. That helps align coverage, products, and company resources when losses span locations or involve layered liability.
Manage your policy, payments and support options
A single portal lets you see policies, pay bills, and access documents.
Policy service and personal billing are available through MyTravelers or by calling 1.888.564.5043 (24/7/365). Use the portal to download insurance cards, update contact details, and set up automatic payments to avoid missed bills.
MyTravelers also lets you file a claim, upload documents, and track status so your assigned team can respond faster.
Customer Advocacy and support routing
If you’re unsure who to contact, the Customer Advocacy line at 866.336.2077 can route your question to the right department.
- Manage policies: View declarations, endorsements, and coverage for home and property alongside other plans.
- Payments & bills: Review payment history, update methods, and enable autopay in the portal.
- Active claim support: Upload documents directly to your assigned team and monitor acknowledgments.
- Account help: Consolidate multiple insurance policies for simpler renewals and service requests.
| Service | How to access | Best use |
|---|---|---|
| Policy service & billing | MyTravelers or 1.888.564.5043 | Update policy details, pay bills, download cards |
| Customer Advocacy | 866.336.2077 | Route complex questions, find right department |
| Document uploads & tracking | MyTravelers portal | Support active claim and team communications |
For quick access to policy tools and payments, visit the online portal or get a quote and related resources at policy management and quotes.
When to contact an agent vs. calling the claims line
Deciding whether to call your agent or the claims line depends on whether you need immediate action or tailored advice.
Report urgent losses first. Use the personal line 1.800.252.4633 (24/7) or the business line 1.800.238.6225 (24/7) to document events and start the response.
Contact an agent for coverage choices. An agent can review your policies, suggest add‑ons, and help you get quote options that match changing needs.
Find agent tools help locate a local professional who knows state rules and market products. Agents assist people with renewals, bundling, and policy adjustments.
- Call the claims line to log a loss and secure immediate resources.
- Contact agent when you want to change limits, discuss deductibles, or compare quotes.
- Ask your agent if a repair may exceed your deductible before filing a small claim.
| Situation | Best contact | Why |
|---|---|---|
| Immediate accident or theft | Claims line (24/7) | Fast documentation and dispatch |
| Compare coverage or get quote | Agent | Personalized quotes and product comparisons |
| Policy changes or renewals | Agent | Tailored advice and potential savings |
| Claim status or next steps | Claims line for updates; agent for strategy | Fast file detail vs. broader coverage guidance |
Conclusion
Keep this short checklist close so you can act with confidence after a loss.
Report and track: For personal claims, call 1.800.252.4633 any time to open a report and check status weekdays when professionals review files. For business loss reporting, dial 1.800.238.6225 for 24/7 service.
Roadside and documents: Request roadside help via Option 3 at the main line or submit online; have your 13‑digit policy ID ready. Save emails, confirmations, and receipts to speed responses.
Plan next steps: If you want to get quote comparisons or change coverage, contact the agent or company to review options. The dedicated team and technology resources help customers navigate liability, repairs, and policy choices with less stress of mind.
FAQ
What is the best way to file an auto claim after an accident?
Call the dedicated claim line any time to speak with a claim professional who can open a file and start the process. You can also file and track a loss online through MyTravelers or the mobile app if you prefer digital service.
How do I check the status of my personal claim?
Call the claim status support during business hours to get an update from a claims representative. You can also view status updates and upload documents on MyTravelers for faster communication.
How can I request roadside assistance?
For towing, jump starts, lockout or other travel help, call the roadside assistance line and choose the roadside option, or submit a request through the online portal. Keep your 13‑digit policy number handy to speed service.
What if I need technical help with MyTravelers?
Contact the technical support team during extended business hours for login help, app issues or account access questions. They can walk you through password resets and mobile features.
How do I file a business or commercial auto claim?
Business claims have a dedicated contact that operates around the clock for initial loss reporting. For ongoing status or policy questions, use the business claims line during weekday hours or the online submission tools.
Who do I call about billing, audits or premium questions?
Use the policy service channels or the billing numbers provided for invoice, payment and premium audit inquiries. Customer service representatives can connect you with the right audit or billing team.
When should I contact my local agent instead of the claims line?
Contact your agent for policy changes, coverage advice, endorsements or when you need help understanding available options. Use the claims line for immediate loss reporting and claim handling after an incident.
How do I communicate with claim professionals during the process?
You can call during support hours, send secure messages through MyTravelers, upload photos and documents online, or receive status calls and emails from your claim representative to keep everything on track.
What information should I have ready when reporting a loss?
Have your policy number, date/time of loss, location, involved parties, photos of damage, police report number (if applicable) and contact info for drivers or witnesses. This speeds claim intake and assignment to a specialist.
How are repair options and rental vehicles handled after a covered loss?
A claim professional will explain repair network options, direct repair shops, and rental car coverage if your policy includes it. They’ll also outline payment timelines, deductible details, and next steps for vehicle repairs.
What support exists for customers who need advocacy or dispute help?
There is a Customer Advocacy team available to route unresolved questions and help escalate issues. They coordinate with claims and policy teams to find timely resolutions.