Travelers Auto Insurance Claims: Contact Phone Number

Wondering which direct line gets your claim moving fastest? When time matters, knowing the right contact point can cut stress and speed results.

This service page lists the main phone lines and hours so you reach the right team fast. For immediate claim intake, the primary 24/7 line is 1-800-252-4633. Use it to report auto, home, or personal property incidents any time.

Need billing or policy help? Call 1-888-564-5043 for personal account service, available around the clock. For app or MyTravelers support, tech help is at 1-877-754-0481 on weekdays.

Business teams have dedicated lines too, including a 24/7 business claims contact. If you’re unsure where to start, the Customer Advocacy line can direct you to the right group quickly. For full contact details and options, visit our contact page.

Key Takeaways

• Primary 24/7 claim intake: 1-800-252-4633 for immediate reporting.
• Personal billing & policy: 1-888-564-5043, available 24/7.
• Technical support: MyTravelers help at 1-877-754-0481, weekdays.
• Business support: Separate 24/7 and weekday lines for claims and billing.
• Customer Advocacy: Use the advocacy line to route complex requests.

Get Help Now: Travelers auto insurance claims phone number and quick contacts

Get the right contact fast so your report reaches the correct team without delay.

File a personal auto or property claim: Call 1-800-252-4633 any time — 24 hours a day, 365 days a year. Use this line to report losses and start your claim immediately.

Billing and policy service: For personal billing, payments, or policy questions, dial 1-888-564-5043. This line is staffed around the clock for account help.

Roadside assistance: For towing, jump starts, or lockout help, call 1-800-252-4633 and select Option 3. Keep your 13-digit policy number ready for faster service.

Check claim status by phone: Reach claim professionals at 1-800-252-4633, Monday–Friday, 8 a.m.–5 p.m. local time for updates.

MyTravelers technical help: For web or app login issues, call 1-877-754-0481, Mon–Fri, 8 a.m.–8 p.m. ET.

Customer Advocacy: If you need guidance or routing, contact 866-336-2077 to be directed to the right team.

How to file a Travelers claim by phone, online, or app

Start your report the way that works best for you — by call, web, or app.

To start by phone: To start your claim right away, dial 1-800-252-4633 any time of day. Follow the prompts to report an auto accident, home incident, or other covered property loss. Representatives can assign the right team and begin intake immediately.

File online or in the app: Prefer digital? Log in to your MyTravelers account on the web or use the mobile app to file claim details, upload photos, and track progress in one place. If you have trouble accessing your account, technical support can help.

When to consider filing: Think about filing if anyone was injured, another person’s property or vehicle was damaged, or estimated repairs exceed your deductible. Prompt reporting helps preserve evidence and speeds review.

Talk it over with an agent

If you’re unsure about liability or whether to file, contact your agent for guidance or call Claim Customer Services at 1-800-252-4633. Quick questions can avoid unnecessary filings and explain possible next steps.

• Dial 1-800-252-4633 for immediate intake, 24/7.
• Use MyTravelers to file online, upload documents, and track updates.
• Have photos and basic facts ready to speed the process.
• For extra guidance, see this helpful contact page: contact and support options.

What information to have ready before you call

Before you call, gather key documents and facts so the process moves smoothly.

Having clear, organized information on hand speeds service and reduces follow-up questions.

Your policy identifier

Locate your 13-digit policy number on the Auto ID card or policy documents. Providing this ID helps a representative pull up your travelers policy quickly.

Driver, vehicle, and incident details

Record the full name of drivers and occupants, the date and time, and the exact location of the accident. Note any signs of liability or third‑party involvement.

Photos, reports, and other records

Take timestamped photos of vehicle damage and affected property. Have police or incident report IDs, witness contact info, and a short timeline of events ready.

• Keep medical or repair estimates and any immediate steps you took.
• Share concise facts on the first call to reduce delays.
• If helpful, list people who can confirm events for follow up.

Roadside assistance options and response

If your car stalls or won’t start, quick roadside help can get you moving again.

Call 1-800-252-4633 and select Option 3 to request towing, a jump start, fuel delivery, flat tire help, or lockout services. Have your 13-digit policy number ready to speed verification and dispatch.

You can also submit a roadside request online through the third‑party portal Travelers uses. Review that site’s terms and privacy policy before submitting personal details.

• Service is provided by Cross Country Motor Club entities or other contracted vendors, depending on your state.
• When you call, confirm your exact location, vehicle make and model, and the nature of the breakdown.
• Ask for estimated arrival time and any limits on services, such as tow mileage or coverage caps.
• Keep receipts and service confirmations for your records or potential reimbursement.

After you file: next steps and support

After you file, expect a claim number and a dedicated adjuster to contact you with next steps.

Initial contact helps set expectations and outline required information.

When to reach the team

For status updates, reach claim professionals Monday–Friday, 8 a.m.–5 p.m. local time by calling 1-800-252-4633. This is the best time to get live information about your file.

Track online

Sign in to MyTravelers to view messages, upload documents, and check payments. Keep your account credentials handy and confirm contact preferences so you get timely requests.

• Expect a case ID and assignment after reporting your loss.
• Respond quickly to document requests to avoid delays.
• Save records of calls, emails, and receipts for reference.
• If technical issues arise, call 1-877-754-0481, Mon–Fri, 8 a.m.–8 p.m. ET.

Business insurance and specialty contacts

Dedicated business lines help commercial clients get the right team fast.

For commercial loss reporting: File business claims online or call 1-800-238-6225 any time. That line accepts reports 24/7 and routes incidents to the appropriate specialty group.

Claim status and billing assistance

Claim professionals are available for status updates Monday–Friday, 8 a.m.–5 p.m. local time at the same 1-800-238-6225 contact.

Business billing questions are handled at 1-800-252-2268, Monday–Friday, 8 a.m.–8 p.m. ET. Phone payments are available 24/7 to help keep accounts current.

Audit, agents, and managing policies

For premium audit help and scheduling, call 1-800-842-4271, Mon–Fri, 8 a.m.–7 p.m. ET.

Find an agent to get quotes, manage policy changes, or explore products and services. Independent agents sell and service business policies and can answer detailed questions about coverage.

• Report commercial claims at 1-800-238-6225 any time.
• Use 1-800-252-2268 for business billing and 24/7 payments.
• Call 1-800-842-4271 for premium audit support on weekdays.
• Have your policy and account identifiers ready to speed service and routing.

Conclusion

Finish strong, by confirming the essentials and choosing the fastest way to file claim.

Call or go online to report a loss quickly. For personal reports, the primary 24/7 line is 1-800-252-4633. You can also use MyTravelers to file claim twice or more and to track progress from your account.

For roadside help, select Option 3 when prompted or visit the third‑party portal via third‑party roadside portal. Keep your policy, date, location, photos, and brief liability notes ready so professionals can respond without delay.

If billing or other account questions arise, use 1-888-564-5043 for prompt customer service. Clear information and timely follow-up help move your claim forward.